What should you do in the first 48 hours?
Don't ignore it, and don't panic. Call your attorney first, because how you respond to the letter is a legal decision. Save the letter and note any deadline it gives. Then get a real audit of your site so you know what's actually wrong.
Be wary of quick fixes that only look like solutions. Overlay widgets don't fix the underlying code, and businesses using them still receive demand letters. Rushed edits without a plan can break things while leaving the real barriers in place.
How do we help after a demand letter?
We start with a rapid audit against WCAG 2.1 AA, the standard most demand letters and settlements point to. It combines automated scans with human testing: screen readers, keyboard-only navigation, color contrast, forms, and focus order. You get a prioritized list of real issues, ranked by risk.
Then we fix the highest-risk barriers first, in your templates as well as individual pages, and keep a dated record of every change. That record, plus a re-test after the fixes, gives your attorney documented evidence of good-faith remediation.
How fast can you start?
For businesses holding an active letter, we prioritize scheduling: typically an audit within days and the highest-risk fixes underway the same week. Tell us the deadline in your letter when you reach out, and we'll plan around it.